DENSTUDIO is committed to protecting your privacy. This Privacy Notice explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

The data controller responsible for your personal data is Dr Jana Denzel Nandakumar, operating through Denstudio Dental Ltd. If you have any questions about how we handle your data, please contact us at hello@denstudio.co.uk.

What Data We Collect

We may collect and process the following categories of personal data:

Contact Information

Your name, email address, phone number, postal address and any other contact details you provide to us when making an enquiry or booking an appointment.

Health Data

Medical and dental history, treatment records, clinical notes, photographs, X-rays, iTero scans and any other health-related information necessary to provide dental care. This is classified as special category data under UK GDPR.

Technical Data

IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

Financial Data

Payment information necessary to process transactions for dental treatments. We do not store full payment card details on our systems.

Usage and Marketing Data

Information about how you use our website and your preferences in relation to receiving marketing communications from us.

Marketing Preferences

We may send you marketing communications about our services, promotions and events where you have consented to receive them or where we have a legitimate interest to do so. You can opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in any marketing email.
Contacting us at hello@denstudio.co.uk.
Calling us on 020 3883 0588.

Third Parties

We may share your personal data with the following third parties where necessary:

Dental laboratories for the fabrication of dental appliances and restorations.
NHS and other healthcare providers where required for your care.
Payment processors to facilitate transactions.
IT service providers who support our systems and website.
Regulatory bodies such as the GDC and CQC where legally required.
Legal and professional advisors where necessary.

We will never sell your personal data to third parties.

Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure or destruction. These measures include encrypted storage, secure access controls, regular system updates and staff training.

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data, subject to legal and regulatory obligations.
Right to Restrict Processing: You can request that we limit the way we use your data.
Right to Data Portability: You can request that we transfer your data to another organisation.
Right to Object: You can object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at hello@denstudio.co.uk. We will respond to your request within one month.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.