Booking & Cancellation Policy – Denstudio

At Denstudio, we value your time and aim to provide all patients with a smooth, efficient, and high-quality experience. This Booking & Cancellation Policy outlines the terms and expectations regarding scheduling, attendance, payments, and cancellations.

1. Booking Appointments

Appointments can be booked:

· Via our website (www.denstudio.co.uk)

· By calling our clinic 02038830588

· By emailing us at hello@denstudio.co.uk

All bookings are subject to availability and are not confirmed until you receive official confirmation from our team from hello@denstudio.co.uk.

2. Deposits & Payments

· A refundable deposit is required to secure your appointment.

· Deposit amounts vary by treatment type and will be confirmed upon booking.

· Deposits can go toward your total treatment cost.

· Full payment is required before or on the day of treatment unless under a finance agreement.

3. Rescheduling

· You may reschedule up to 48 hours in advance with no penalty.

· Changes within 48 hours will result in the loss of your deposit.

· You may only reschedule an appointment twice before the deposit is forfeited.

4. Cancellations

· Cancellations made more than 48 hours in advance will retain the deposit for future use.

· Cancellations within 48 hours or failure to attend will lead to deposit loss and may incur an extra fee.

5. Late Arrivals

· Patients arriving over 15 minutes late may not be seen.

· Late arrivals are subject to reduced treatment time or cancellation.

6. No-Show Policy

· A missed appointment without notice is considered a no-show.

· Repeated no-shows may result in requiring full prepayment for future appointments or denial of service.

7. Emergencies & Exceptions

We understand that emergencies happen. In cases of illness, bereavement, or unavoidable situations, contact us ASAP. Fee waivers may be granted at our discretion.

8. Changes by Denstudio

· On rare occasions, Denstudio may need to reschedule or cancel your appointment.

· If so, we will notify you promptly and retain or refund your deposit based on your preference.

9. Refunds

· Refunds for prepaid treatment are assessed case-by-case.

· Refunds issued for treatments already performed will be assessed case-by-case.

10. Contact Us

For any appointment changes, please contact us:

· Email: hello@denstudio.co.uk

· Phone: 02038830588